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AI for Mortals.

Agentforce

Salesforce's AI agents for sales, service and marketing

Made by
Salesforce
Category
Agents
Last change
Oct 27, 2026
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Changelog

October 2026

  1. New feature

    Agentforce adds Agent Optimizer, which builds a trained Help Agent from past case history, reuses existing Flows and actions, and tests it, in Winter '27.

    What this means for you: Agent Optimizer looks through your past customer cases and picks the top tasks worth automating. It then builds a Help Agent for them, reusing the Flows (Salesforce's automated workflows) and actions you already have. It tests the agent against real scenarios and produces an agent ready for Agentforce Studio in one guided session.

    Why it matters: It follows the Sep 25 beta of Agent Optimizer, which analyzed live sessions and staged fixes for review.

    How to use it: It is new in the Winter '27 release of Agentforce. It works from your org's own case history, Flows and actions.

    I run customer support in Salesforce and just learned Agentforce's Agent Optimizer can find the top use cases to automate from past cases, then build and test a Help Agent. Help me prepare: which kinds of cases to review, and what quality standard to set. Our common case types are: [list types].

    @salesforce on X

  2. New feature

    Agentforce adds a Donor Engagement Agent that turns a voice memo, photo or text note into an updated donor record, logged activity and next-step advice, in Winter '27.

    What this means for you: After a meeting, you can give the agent a voice memo, a photo or a text note. It works out who you met with and what happened, updates the donor record, logs the activity and recommends what to do next. It is meant for messy notes taken right after a meeting.

    Why it matters: It is part of Salesforce's Winter '27 release, which already added voice agents on Sep 24 and an Outbound Sales Agent on Oct 8.

    How to use it: It is new in Winter '27 for Agentforce. Details are at sforce.co/4BiL2uU.

    I work at a nonprofit and just learned Salesforce Agentforce has a Donor Engagement Agent that turns a voice memo, photo or text note into an updated donor record, a logged activity and next-step advice. Help me build a template for my post-meeting notes so the agent gets what it needs. Our donor details are: [list fields you track].

    @salesforce on X

  3. New feature

    Agentforce's Winter '27 release adds an agent that can learn browser-based apps, conversational IT support in Slack or Teams, and 24/7 voice claims intake.

    @salesforce on X

  4. Launch

    Agentforce adds Hunter, an Outbound Sales Agent that finds, researches and prioritizes prospects, pulls data from over a dozen providers and drafts outreach, in Winter '27.

    @salesforce on X

September 2026

  1. New feature

    Agentforce Agent Optimizer is now in beta, analyzing production sessions, finding failure patterns, and staging tested fixes for review with an autonomy dial.

    @salesforce on X

  2. New feature

    Agentforce voice agents in the Winter '27 Release now support hands-free field work, 24/7 scheduling, and post-visit logging.

    @salesforce on X

  3. New feature

    Agentforce expands model choice through Amazon Bedrock and gains Agentforce Voice support with Amazon Connect under an expanded Salesforce and AWS collaboration.

    @salesforce on X

  4. New feature

    Agentforce adds Gemini model options for users as part of an expanded Salesforce and Google Cloud partnership.

    @salesforce on X

  5. New model

    Agentforce added Koa, Salesforce's first CRM reasoning model built on NVIDIA Nemotron, now in pilot for complex multi-step CRM work.

    @salesforce on X

  6. Launch

    Agentforce launched a portfolio of job-ready agents, including Casey for service, Paige for IT and HR, Carter for commerce and Hunter for outbound sales.

    @salesforce on X

  7. Launch

    Agentforce launched Agentforce Coworker, an AI teammate that gathers context from customers, pipeline, email and calendar and takes actions like moving opportunities and scheduling follow-ups.

    @salesforce on X

  8. New feature

    Agentforce now offers Claude, powering Agentforce Vibes and Agentforce Coworker by default and available in Agent Builder, as part of the Claudeforce partnership with Anthropic.

    @salesforce on X

  9. New feature

    Agentforce in the Salesforce Winter '27 Release adds adaptive service case guidance, a sales agent, plain-language audience building for marketing, and agent actions for quoting and renewals.

    @salesforce on X

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